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  • 铁路街道
    • 办事指南
    • 街道信访接待流程
    • 2016-05-16
      <div class=TRS_Editor><div style="text-align: center;"><span style="font-size: 12pt;">&nbsp;</span><b style="font-size: 12pt; line-height: 32.25pt; text-align: center;"><span style="font-size: 22pt; font-family: 宋体;">街道信访接待流程</span></b></div>

      <p class="MsoNormal" align="left" style="text-indent: 31.5pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><b><span style="font-size: 16pt; font-family: 宋体;">一、电话信访接待流程</span></b><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;"><o:p></o:p></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">1</span><span style="font-size: 16pt; font-family: 宋体;">、信访人拨打街道办事处信访电话;<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">2</span><span style="font-size: 16pt; font-family: 宋体;">、信访工作人员接听电话,问明信访人姓名(名称)、联系方式、信访事件、请求、事由、理由;<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">3</span><span style="font-size: 16pt; font-family: 宋体;">、信访工作人员对信访事件进行登记,在规定的时间内按程序进行处理;<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">4</span><span style="font-size: 16pt; font-family: 宋体;">、信访工作人员在规定的时间内电话回复信访人(无准确联系方式的,可不回复)<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 31.5pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><b><span style="font-size: 16pt; font-family: 宋体;">二、来信信访接待流程</span></b><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;"><o:p></o:p></span></p>

      <p class="MsoNormal" align="left" style="line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">1</span><span style="font-size: 16pt; font-family: 宋体;">、信访人写信至街道办事处信访办;来信应真实、清晰地陈述事件;提出投诉请求的,还应当载明信访人的姓名(名称)、住址或联系方式;<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">2</span><span style="font-size: 16pt; font-family: 宋体;">、信访工作人员收到来信,进行登记,在规定的时间内按程序进行处理;<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">3</span><span style="font-size: 16pt; font-family: 宋体;">、信访工作人员在规定的时间内,以信件方式文字回复信访人;有联系方式的,还应电话回复信访人。<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 31.5pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><b><span style="font-size: 16pt; font-family: 宋体;">三、来访接待流程</span></b><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;"><o:p></o:p></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">1</span><span style="font-size: 16pt; font-family: 宋体;">、信访人到街道办事处信访办进行信访;多人提出共同的信访事项的,应当推选代表,代表人数不得超过<span lang="EN-US">5</span>人;<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">2</span><span style="font-size: 16pt; font-family: 宋体;">、信访人向信访工作人员陈述事件,提出投诉请求;事件较复杂的,信访人应当书面提出;<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">3</span><span style="font-size: 16pt; font-family: 宋体;">、信访工作人员应详细记录信访人姓名(名称)、联系方式、信访事件、请求、事由、理由,进行登记,在规定的时间内按程序进行处理;<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" align="left" style="text-indent: 32pt; line-height: 28pt; background-position: initial initial; background-repeat: initial initial;"><span lang="EN-US" style="font-size: 16pt; font-family: 宋体;">4</span><span style="font-size: 16pt; font-family: 宋体;">、信访工作人员在规定的时间内,通知信访人领取文字回复;信访人要求以电话、信件方式回复的,可以电话、信件回复。<span lang="EN-US"><o:p></o:p></span></span></p>

      <p class="MsoNormal" style="line-height:28.0pt;mso-line-height-rule:exactly"><span lang="EN-US" style="font-size: 16pt;">&nbsp;</span></p></div>